전화영어 기본 암기문장 100가지!

1. 전화 받기 및 인사

1. Hello, this is [Your Name].
2. Good morning/afternoon/evening, how can I help you?
3. May I speak to [Person's Name], please?
4. Speaking. How can I assist you?
5. Just a moment, please.
6. Thank you for holding.
7. I'm sorry, [Person's Name] is not available right now.
8. Can I take a message?
9. May I ask who is calling?
10. How are you today?

2. 요청 및 문의

1. Could you please repeat that?
2. Can you speak a little slower, please?
3. Could you spell that for me?
4. May I have your contact number, please?
5. Can you send me an email with the details?
6. Is there anything else I can help you with?
7. Could you clarify that point for me?
8. I didn't catch that, could you say it again?
9. Can you give me more information about that?
10. Could you provide an update on this?

3. 확인 및 이해

1. Let me confirm that information.
2. Just to be sure, you said [repeat information]?
3. I understand, thank you.
4. Is that correct?
5. I see, thank you for explaining.
6. Got it, thanks.
7. Can you verify your details for me?
8. Let me double-check that.
9. So, you mean [repeat in your own words]?
10. Thanks for the clarification.

4. 약속 및 일정 조정

1. When would be a convenient time for you?
2. Can we reschedule our meeting?
3. How about [day/time]?
4. I'm available at [day/time], does that work for you?
5. Let's confirm the date and time.
6. I'll send you a calendar invite.
7. Is there a specific time that works best for you?
8. Sorry, I'm not available at that time.
9. Can we move our appointment to [new time]?
10. Looking forward to our meeting on [day/time].

5. 문제 해결 및 지원

1. I apologize for the inconvenience.
2. Let me see what I can do about that.
3. I'll check with my manager and get back to you.
4. We're working on resolving the issue.
5. I'll make sure it gets fixed as soon as possible.
6. Can you provide more details about the problem?
7. I understand your concern.
8. Let's find a solution together.
9. I'll escalate this to the appropriate team.
10. Please bear with me while I investigate this.

6. 거래 및 협상

1. Let's discuss the terms of the agreement.
2. What are your payment terms?
3. Can we negotiate the price?
4. We can offer you a discount of [percentage].
5. What do you think about this proposal?
6. Let's finalize the details.
7. Are you okay with these conditions?
8. I'll need to review this with my team.
9. Can you provide a counter-offer?
10. We'll draft a contract for you.

7. 정보 제공

1. Let me give you an overview of our services.
2. Here are the key points.
3. Our product has these features.
4. I'll email you the documentation.
5. This is how it works.
6. We offer 24/7 customer support.
7. You can find more information on our website.
8. I'll walk you through the process.
9. These are the benefits of using our service.
10. We provide regular updates.

8. 마무리 및 작별

1. Thank you for your time.
2. It was great talking to you.
3. Have a great day!
4. Goodbye and take care.
5. Talk to you soon.
6. I'll follow up with you next week.
7. Please don't hesitate to contact us again.
8. Looking forward to our next conversation.
9. Thank you for calling.
10. Have a good one.

9. 긴급 상황 및 긴급 요청

1. This is an urgent matter.
2. Can you address this immediately?
3. I need your assistance right away.
4. There seems to be an emergency.
5. Please escalate this issue.
6. We need a rapid response.
7. Can we prioritize this task?
8. This can't wait.
9. I need to speak to a supervisor.
10. Please handle this as soon as possible.

10. 기타 유용한 문장

1. I'm calling regarding [subject].
2. Could you hold for a moment?
3. Thank you for your patience.
4. I'm connecting you to the relevant department.
5. Is there someone else I can speak to about this?
6. I'll transfer you to [Person's Name].
7. Can I call you back later?
8. Let me know if there's anything else.
9. I appreciate your understanding.
10. It's been a pleasure speaking with you.